Human-centered leader and advisor with 15 years of diverse experience, including 8 years specializing in service design, business innovation, and emerging technology.

Transformation succeeds when people feel heard, and my work begins with listening and understanding. Not only to what is said, but to the priorities, pressures, and unspoken constraints that shape how organizations operate.

For more than a decade, I’ve helped organizations and teams untangle complexity and reimagine what’s possible.

By uncovering the real problems beneath the surface, I shape solutions that balance human needs, business goals, and technology’s potential, delivering outcomes that last.

Areas of specialization

Service Design & Human-Centered Strategy

Uncovering challenges within services and workflows where friction slows people down and processes lose meaning. Designing future-state experiences that connect human needs with business goals and technological possibility. Embedding design so outcomes move beyond strategy on paper and become lived in practice.

Leadership, Facilitation & Executive Alignment

Facilitating conversations that bring diverse perspectives together and guiding executives toward confident, shared decisions. Mentoring teams, evolving practices, and fostering cultures of inclusion, clarity, and curiosity. Ensuring transformation is not only well-designed, but sustained by the people who own it.

Innovation & Emerging Technology

Transforming inefficiencies into opportunities for growth through research, data, and AI. Testing scenarios and exploring future possibilities to design solutions that reduce friction and create momentum. Translating emerging technologies into practical tools that deliver measurable, scalable, and lasting business value.

Enterprise Transformation & Modernization

Helping organizations move beyond legacy systems and fragmented workflows by uncovering the inefficiencies that hold them back and designing practical paths forward. Aligning business and technology leaders around shared priorities and turning misaligned priorities into unified strategies that are sustainable and impactful.

Clients I’ve worked with 

Project snapshots

Selected examples of my work are highlighted below. Complete case studies and a broader portfolio can be provided upon request.

  • Google

    Designed a strategic selling vision that illustrated how Google products shape customers’ daily experiences, revealing opportunities for deeper engagement and contributing to $3M in influenced ACV.

  • United States Air Force

    Modernized an internal review process by introducing automation and improving case management confidence, delivering an immediate $12M ROI and influencing a $1.3M follow-on opportunity to advance broader program modernization.

  • Department of Education

    Defined a customer experience strategy that aligned the organization around a unified vision to serve 13M+ customers. Produced a program roadmap and tactical execution plan, driving an enhanced future state for customers, service centers, and partner networks.